Bug #1289
open
Google analytics - bug with quantity of transactions
Description
I checked the quantity of transactions for 1.5 weeks (22/11-30/11) in our systems and compared them with the quantity in Google Analytics (GA) and I found the difference in 889 transactions (less in GA).
Could you, please, review why JS doesn't work.
The list of orders that we don't have in GA is here:
https://docs.google.com/spreadsheets/d/1IqVcxNCheqQvM9GFuqUoScDSODdVCNB42CM7m5ceM18/edit?usp=sharing
I'm trying to figure out where might be a problem, but this situation happens with different payment and delivery types, user types
http://prntscr.com/vvloxc
Files
Updated by Yevgen Voronetskyy about 5 years ago
- Status changed from New to In Progress
- Assignee changed from Yevgen Voronetskyy to Denys Bezuhlyi
Updated by Yevgen Voronetskyy almost 5 years ago
- File Discover_-_Kibana.jpg Discover_-_Kibana.jpg added
- Assignee changed from Denys Bezuhlyi to Yevgen Voronetskyy
- % Done changed from 0 to 60
Orders list from Alena after release with JSServerDebug enabled:
4293435 11297990 3896939 11297993 4293446 11298004 2634527 4293450 2634536 3896975 11298017 3896985 3896992 2634569 3897017 11298059 3897030 2634587 11298072 11298074 2634618 5107196 2634635 3897107 3897115 5107217 3897144 616156 616157 3897163 4293618 5107240 616159 3897186 2634683 2634690 4293638 11298163 11298166 2634700 11298169 4293647 3897215 4293651 5107253 616179 616181 3897230 3897235 11298192 11298193 2634717 11298196 3897242 3897243 3897253 3897254 4293674 4293675 4293676 3897258 4293679 11298207 4293683
gaTransactionDTO seems to be null
Updated by Yevgen Voronetskyy almost 5 years ago
One interesting commit to be analysed 723727a.
Updated by Anonymous almost 5 years ago
14.02-17.02
003921064
005116327
002654104
004312041
Updated by Yevgen Voronetskyy over 4 years ago
- File Screenshot_15_03_2021__17_44.jpg Screenshot_15_03_2021__17_44.jpg added
- Status changed from In Progress to Resolved
- Assignee changed from Yevgen Voronetskyy to Anonymous
- % Done changed from 60 to 100
Logs for order 002660173¶
This order was not present in GA report.
But, we found the event of push to GA data_layer.
Test with Denys¶
13 March 2021, near 13:00, we have tried to reproduce the situation with previous order by taking the same product.
We created the order - 002660173 - and it was present at GA.
So we did not manage to reproduce.
Call with NetPeak team¶
Today, during the call with NetPeak team about the SEO work, we asked why some GA event are absent in report.
Sasha, pointed that JS push mechanism for transactions stats is not recommended as JS pushes to data_layer is limited to 500 events.
So he recommends to use measurement protocol implemented on server-side.
Updated by Anonymous over 4 years ago
- Project changed from 32 to Google Analytics